1. Delivery Costs
ALL DELIVERIES FOR ALL OTHER LIGHTING PRODUCS ARE £3.50 TO THE UK
*For deliveries to Northern Ireland, Isles of Scilly, Isle of Man or the Highlands/Islands of Scotland, delivery charges are automatically calculated. For orders weighing up to 1kg, royal mail first class delivery is used. For orders above 1kg, delivery is by courier.
2. UK Mainland Delivery Times
Orders placed before 11:30pm will be dispatched the same day. Orders placed after 11:30pm may not be dispatched until the following day.
Please allow 1-2 working days (excluding weekends and public holidays) for delivery from date of dispatch depending on which delivery service you have selected.
If you are in the UK and have not received your item within 3 working days of completion of your order, you must notify us on the 4th working day so we can resolve the delay for you.
3. Additional Delivery Details
All our deliveries require a signature for proof of receipt of goods. If a signature is obtained from any person other than the named customer at the specified delivery address, the named customer is still responsible for the item and any charges associated with it.
It is your responsibility to ensure that the packaging of your goods is checked BEFORE signing the delivery note. If you have received a package that is damaged, it is VERY IMPORTANT that you sign the delivery note as "damaged". You must then notify us of the damage within 24 hours of receipt. We will then arrange to collect and replace your item within the usual timescales as indicated in the terms of delivery. We CANNOT accept claims for damaged goods if the courier has obtained a clean signature.
Delays are occasionally inevitable due to unforeseen factors. XenonHID4u shall be under no liability for any delay or failure to deliver within estimated timescales.
If the courier has attempted to deliver your item and has left a card you must contact the courier direct. If we have had an item returned back to us due to non-communication on your part, you will be responsible for additional delivery costs.
4. International Deliveries
XenonHID4u are happy to deliver worldwide.For delivery charges please contact us for a custom quote.
Republic of Ireland
Vatican City State
Please note that all customers outside of the EU may have to pay local import duties/sales taxes on the value of their order. XenonHID4u.co.uk are not liable for customs seizures and customers outside of the EU are responsible for checking products are permitted for import into their country.